FAQs - Keen Solutions

To add a new email account:

1. Type the email address that you want in the Email field.
2. Type the password in the Password field.
3. Retype the password to verify they are the same.
   • You can also use the Password Generator link to have a strong/random password generated for you.
4. Type the quota or size limit you’d like in the Mailbox Quota field.
5. Click Create Account.

Existing addresses are displayed in a table below. Using this table, it is possible to:

• See how much disk space each account is using,
• Change a password,
• Change a quota limit,
• Delete an email address,
• Access an account through webmail,
• Configure a mail client.

A secure password is one that contains no dictionary words and includes upper- and lower-case letters, numbers, and symbols.

To change the password:

1. Click Change Password next to the appropriate email account.
2. Type your new password into the Password box.
3. Confirm your new password in the Password (again) box.
   • You can click the Password Generator link to have a strong password generated for you.
4. Click Change Password to store the new password.
   • If you do not wish to change the password, click cancel.

The quota limit for an address defines the amount of mail (in megabytes) that can be stored to its mailbox. Once this limit is exceeded, any incoming mail will be returned to the sender with an error stating that the recipient’s mailbox is full.

When the quota is reached, new incoming messages will be stored on the server for a 48-hour period before being deleted. They will not be delivered to your inbox until you delete old emails.

Since a full quota will prevent you from receiving mail, it is important to keep track of quota usage.

To change a mail quota:

1. Click Change Quota.
2. Type the new email quota (in megabytes) into the appropriate field. For an unlimited account, click unlimited.
3. Click Change Quota to store the new value.
   • If you do not wish to change the quota, click cancel.

To delete an email address:

1. Click the Delete link corresponding to the account you wish to remove.
2. Confirm that you wish to delete the address by clicking Delete.
   • If you wish to keep the email address, click cancel

This feature allows you to access an email account using a web browser. To access this feature:

1. Click the More button corresponding to the appropriate email account.
2. Select the Access Webmail option from the resulting menu.
3. Enter the password in the appropriate field.
4. Click the Log in button.

IMAP (Internet Message Access Protocol) and POP3 (Post Office Protocol) are two different protocols (methods) used to access email. Each has its own advantages.

IMAP is the better option if you need to check your emails from multiple devices, such as a work laptop, a home computer, or a tablet, smartphone, or other mobile device. Tap into your synced (updated) account from any device with IMAP and emails saved in the server will be accessible.

In cases where in devices like phone or computer are not lost or non-functional, you can access your emails online via Webmail. Also see How to access my webmail?

POP3 on the other hand, downloads email from the server to the device, then deletes it from the server. So POP3 is most useful if you want to keep all your email in one device and check emails there, and not from any other device.

Depending on your personal style of communicating and whom you prefer to get your email service from, you can pretty quickly narrow down how you should use your email.

• If you check your email from  multiple devices, like phones or computers, it is highly suggested that you setup the email account with IMAP.
• If you use mostly webmail and want your phone or iPad to sync with your webmail, use IMAP as well.
• If you’re using one email client on one dedicated machine (say, in your office), you may use POP3.
• If you have a huge history of email and you’re using an old mail provider without a lot of email storage space, you may want to use POP3 to keep from running out of space on the remote email server.

1. Open Outlook 2013 and select File.
2. Click Add Account.
3. Select Manually configure server settings or additional server types and then click the Next button.
4. Select the POP or IMAP type of account and then click the Next button.
5. Next, fill in the account information, using the following details:-Your Name: enter your name — this is the name that will be displayed to recipients of your sent messages.
   -Email address: your email address
   -Username: same as your email address
   -Password: your email password
   -Incoming mail server (POP/IMAP): mail.domain.com
   -Outgoing mail server (SMTP): mail.domain.com Check the box for Remember password if you do not want to enter your password every time you check or send mail from this account.Click the More Settings button.
6. Select the Outgoing Server tab from the top of the new window that opens.
7. Check the box for My outgoing server (SMTP) requires authentication and ensure that Use same settings as my incoming mail server is selected.Next, click the Advanced tab at the top of the window.
8. For Incoming Server port enter 143 for IMAP or 110 for POP.Enter port 25 as the Outgoing server (SMTP) port.Click the OK button to save your settings.
9. Click the Next button.
10. If the test fails, go through the previous steps and double-check all of your settings in Outlook. If the test is successful, click the Close button.
11. Click the Finish button.

1. Open Outlook and select File.
2. Click Add Account.
3. Select Manually configure server settings or additional server types and then click the Next button.
4. Select the POP or IMAP type of account and then click the Next button.
5. Next, fill in the account information, using the following details:-Your Name: enter your name — this is the name that will be displayed to recipients of your sent messages.
   -Email address: your email address
   -Username: same as your email address
   -Password: your email password
   -Incoming mail server (POP/IMAP): host106.livehostsupport.com
   -Outgoing mail server (SMTP): host106.livehostsupport.com. Check the box for Remember password if you do not want to enter your password every time you check or send mail from this account.Click the More Settings button.
6. Select the Outgoing Server tab from the top of the new window that opens.
7. Check the box for My outgoing server (SMTP) requires authentication and ensure that Use same settings as my incoming mail server is selected.Next, click the Advanced tab at the top of the window.
8. For Incoming Server port enter 993 for IMAP or 995 for POP and ensure that SSL is chosen from the Use the following type of encrypted connection drop-down box.Enter port 465 as the Outgoing server (SMTP) port and choose SSL from the drop-down box next to Use the following type of encrypted connection.Click the OK button to save your settings.
9. Click the Next button.
10. If the test fails, go through the previous steps and double-check all of your settings in Outlook. If the test is successful, click the Close button.
11. Click the Finish button.

Access webmail to view your email, please use the link below:

http://yourdomain.com/webmail/ (Replace yourdomain.com with your own domain name. Example http://abc.com/webmail)

Note: Please replace yourdomain.com with the actual domain name.  (Example: abc.com.sg)

However, there may be cases when there may be issues when trying to access this URL. This may be due to the fact that you are behind a firewall which prevent the access of the webmail via a specific port.
A workaround to this is to access the webmail using the following link:
http://webmail.yourdomain.com (http://webmail.abc.com)

This feature allows you to access an email account using a web browser and change your email password. To access this feature:

1. Log in to Webmail.
2. Find your Email Address located at the top right hand corner. Click on the drop-down arrow and choose Password & Security.
3. Enter the new password in the fields provided and make sure that the password is strong enough to be accepted by the system. You may also click on Password Generator button for the system to provide you a unique password. Once done, click on Save button to save the changes.